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Return Policy

If for any reason you're not completely satisfied with your purchase, you may return it within 30 days of the original purchase date for a full refund (you meet the below eligibility criteria) less any shipping costs. The items must be in new and resalable condition (with no cut, scratches or contact with water/sand), original intact packaging with all tags and accessories.

  • RESTOCK Fee will be WAIVED subject to meeting of all eligibility criteria stated herein.
  • In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 5 days of receipt and we will send you the correct product, replacement product, or replacement parts at no cost to you.
  • All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Care Center by clicking here to email.
  • Refund Time: You should receive your refund in 5-10 business days to your original payment method after the return is received.
  • The customer to pay for cost of return shipping (not reimbursable / we do not issue prepaid return labels) to return the item back to us for the reason for return is not a result of our error.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: Deduct 50% of item's price, outbound shipping cost and you pay directly to shipper to return. (not reimbursable / we do not issue prepaid return labels)
  • Refund policy does not cover products damaged due to neglect, improper usage, or Acts of Nature.
  • If you return a product that has free shipping our actual outbound shipping costs (including shipping surcharge mentioned on product page, if any) will be deducted from your refund.
  • Some made-to-order (items not advertised as ships same / next day / 1-3 days) and items manufactured by Galtech cannot be returned or exchanged. This does not apply for reasons due to our error.
  • If the package is returned without our issuing of an RMA or without the RMA # on it, a restocking fee of 15% will be applied.
  • If the item is damaged in transit or damaged on arrival: an exchange will be made at no cost to you.
  • CLOTHING: Can be returned for an exchange only (any item from same manufacturer). Any non-coverage bottoms (G-strings, thongs, tonga,etc) can not be returned due to sanitation reasons. No refunds allowed and you are responsible for the round trip shipping costs for exchange.
  • Clothing that is soiled, worn, laundered or tags removed can not be returned/exchanged.


All products come with a 30 day limited warranty unless specified on the product page.

  • Damage or warranty claim of any nature will not be honored when a non-commercial purpose product is used in commercial settings.
  • Valid Warranty Replacements will be shipped to customer at our own cost.
  • Policy does not cover products damaged due to neglect, improper usage, or Acts of Nature.


If within 30 days of the purchase date, you see the exact same product advertised on our website at a lower published retail price (including shipping, handling and taxes if applicable), we shall refund you the difference. It's that simple!

  • We guarantee you won't find any of our unique deals anywhere for less. If you do, we'll match that price guaranteed before the order is placed. Eligibility criteria below:
  • The product must be an exact match (incl. color, size, quantity, brand, etc) to the one carried on, be in-stock, same ship out period (eg. ship same day), and immediate available for purchase at the other website.
  • Does not apply to items on other sites where item is listed as limited-quantity offers, closeouts, discontinued, clearances, special, sale, or limited-time discounts, bulk quantity items, or typographical errors.
  • Cannot be combined with a coupon or other discount.
  • The competitor must be online retailer and not be an auction site.

To place your order or inquire regarding a price Guarantee, please call us toll free at (888) 975-6555 or use our Live Chat. Before contacting us, please make sure you have the complete URL (address) of the competitor's web site, along with your name, phone number, and the details of the price difference so that we can help you as quickly as possible.


You can exchange an item within 30 days of original purchase date for a different variation--e.g., size, color, buyer remorse AND you meet the eligibility criteria:

  • The return is not due to our error (e.g., damaged before receipt, defective, etc.)
  • The item must be in new and resalable condition (with no cut, scratches or contact with water/sand) with original packaging, tags and accessories.
  • Restocking Fee will be waived for exchange item but shipping costs will be deducted. If you return a product that has free shipping, our actual outbound shipping cost (including shipping surcharge mentioned on product page, if any) will be deducted from your refund.
  • Place new order for new item and credit will appear on your original payment method within 10 Business days after return is received by us.
  • Clothing exchanges: Read above under 'return policy'


  • In the event that you refuse a shipment for any reason other than visible damage (such as box crushed, torn) you will be responsible for round trip shipping cost (also for free shipping item) and 15% restocking fee. In case of visible damage, notify our Customer Care Center immediately by clicking here to email.
  • Once you place your order, we begin processing it immediately. Many of our products ship out on the same day an order is placed. Cancellation or change to your order, please call 1-888-975-6555 and also immediately email by clicking here.
  • If the item you want to cancel has already entered the shipping process, it can't be cancelled by you or by our Customer Care Center. However, you may return the item subject to our return policy.

Product Descriptions/Images

Product descriptions and images displayed on our site are for quick reference only. is not responsible for changes or variations in product specifications and/or physical appearance. Although we do our best to ensure that all product information is up-to-date and accurate, there are circumstances which can cause the information on our website to be listed incorrectly or become outdated without our immediate knowledge. This includes but is not limited to preliminary specification supplied by the manufacturer in error, new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, is not responsible for misleading information displayed on our site. If you discovered an error; please contact us and we will correct on the website.