Return, Payment & Shipping Policy - Beach Chairs, Hammocks, Umbrella & Shelter

If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging. All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department. Please save all packaging and accessories for any item that is returned to BeachMall.com. Physically damaged items cannot be returned.

• Products that are returned to BeachMall.com with a missing, damaged or altered product will be refused RMA service and returned to you at your cost.
• All items returned for a refund or exchange are subject to a 15% restocking fee.
• All return items must arrive back to BeachMall.com in resalable condition. Products must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) The items must arrive with the original packaging and accessories. Products not in original condition will not be accepted for return
• Shipping charges are not refundable except when a replacement item is not available.
• Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs (including surcharge mentioned on product page,if any) will be deducted from your return refund.
• In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 7 days and we will send you the correct product, replacement product, or replacement parts at no cost to you.
• Any refused items or incorrect address items will be charged shipping both ways plus 15% restocking fee.
• Any items which are returned due to receiver unable to sign / accept after 3rd attempt by shipping company, will be charged shipping both ways plus 15% restocking fee. The same will apply for free shipping items.
• Refund policy does not cover products damaged due to neglect, improper usage, or Acts Of Nature.
• Some special order, custom-built items and made-to-order items cannot be returned or exchanged. All items manufactured in USA (incl. Patio and Market Umbrellas) are considered custom-built.

Damaged Merchandise

If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Be sure to notify both the carrier and BeachMall.com within 24 hours of delivery to report the damage. Please keep all packing materials. BeachMall.com will pay the return shipping fee for products that are received damaged.

• Damaged merchandise returned for credit will incur a 20% processing fee including whenever customer does not want a replacement. The product must be returned in original packing and must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) and return shipping cost at customer expenses. Actual outbound shipping cost shall be deducted incase of free shipping promotional product.
• Damage or warranty claim of any nature will not be honored when a non-commercial purpose product is used in commerical settings.
• Wind damage is not covered under any circumstance

Refused Shipment

If you refuse a shipment due to damage, please contact us immediately to report the damage and the refusal. We will investigate if the item is damaged, investigate the reason for the damage, and submit a claim to our warehouse to have a replacement sent to you. Please do not refuse shipments for any reason other than visible damage.

• In the event that you refuse a shipment for any reason other than damage, you will be responsible for the original (as mentioned above) and return shipping cost, as well as a 15% restocking fee for the item you have purchased.
• If you refuse a shipment due to damage, and if it is then determined that the item is not in fact damaged, we will have the item re-delivered to you at your own cost.

Cancellations

Once you place your order, we begin processing it immediately. Many of our products ship out on the same day an order is placed. We also carry made-to-order products that we begin to produce as soon as an order is placed. For that reason, it is generally not possible to cancel an order once it has been placed. However, if you email us with a cancellation request before 12 Noon EST on the day you place your order, we will do our best to meet your request. We regret that we cannot accommodate cancellation requests that come in after 12 Noon EST on the day you place your order.

• If we were not able to cancel your order and it has already been shipped, please do not refuse the shipment as this could result in return/cancellation fees being assessed.
• We may instruct the carrier at our sole discretion after your cancellation request to intercept the package and return to our warehouse, if the carrier is successful to intercept the package, then round trip shipping cost plus 20% restocking fees will be deducted.
• Some of our products are offered with free shipping, so please note if your order has items with free shipping, then our actual outbound shipping costs (including surcharge mentioned on product page,if any) will be deducted from your refund incase of cancellation request.

Product Descriptions/Images

Product descriptions and images displayed on our site are for quick reference only. Beachmall.com is not responsible for changes or variations in product specifications and/or physical appearance. Although we do our best to ensure that all product information is up-to-date and accurate, there are circumstances which can cause the information on our website to be listed incorrectly or become outdated without our immediate knowledge. This includes but is not limited to preliminary specification supplied by the manufacturer in error, new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Beachmall.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, BeachMall.com is not responsible for misleading information displayed on our site. If you discovered an error; please contact us and we will correct on the website

Ordering online at BeachMall.com is safe and easy 100% guaranteed! Our secure servers will protect your information using the most advanced encryption and firewall technology throughout the ordering process. Our Web site protects the security of personal information transmitted to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us using a unique session key. These layers of privacy protection ensure that information cannot be viewed even if intercepted by unauthorized parties
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars

Promotion Discount Codes

Terms and Conditions:

• Take discount specified on the AD off your total order with use of discount code, excluding shipping charges and taxes
• Discount will be taken during the checkout process
• Offer not valid on prior purchases, prior orders or with any other discounts, certificates or promotions
• This coupon may only be redeemed once during the promotion period.
• Offer applies to merchandise purchases only.

We are pleased to accept payment through:

PAYPAL:

The trusted leader in online payments. PayPal enables buyers and businesses to send and receive money online, safely and privately, and with no fee. PayPal provides industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

CREDIT CARDS:

We currently accept Visa, MasterCard, American Express and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

At this time, we can only ship orders to destinations in the 50 United States and its official territories by UPS or Fedex only. In select cases, we may not be able to ship an order to Hawaii, Alaska, or Puerto Rico.

• We don't deliver to P.O. boxes at this time.
• We do not ship to APOs and FPOs.
• You are responsible for filing any claims with carriers for damaged and/or lost shipments.
• Risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier
• Free Shipping promotions are not available to destinations:AK,HI,AS,FM,GU,MH,MP,PW,PR,VI,AA,AE,AP,EE. Please contact our Customer Service for shipping charges.